Shipping policy

Order Confirmation

  • Once your order is confirmed, it will be shipped within 1-2 working days.
  • You will receive a shipment confirmation via email from support@dookan.com, once it is completed.


Order Live Tracking

Your shipment will be done through PPL / DHL / Austrian Post / GLS based on your location.

 

 Country

Delivery Tracking Details

Note - Specific to PPL / DHL / PostAG / Slovak Parcel Service
Austria

Your order will be delivered by a combination of two logistic carriers- PPL (Czech to Austria) and Austrian Post (Delivery to your home)

 

You will receive two tracking numbers: One for PPL and One for Austrian Post

  • 1. PPL Tracking - The tracking link provided in this email is your first tracking link (PPL)
  • 2. Austrian Post - In 1-2 days, your order will reach Austrian Post, which you can track, using the Foreign Shipment number which is going to be available on PPL Tracking link. Refer to the image below.

 

 

Enter the foreign shipment number at Austrian post website (Link - https://www.post.at/en/sv/track-and-trace-search to track updates. 
Germany/ Poland/ Hungary/ Luxembourg/ Italy/ Sweden/ Bulgaria/ Belgium/ Denmark/ Croatia/ Netherlands/ Finland/ Slovenia/ Romania/ Latvia/ Lithuania / Estonia / Spain / France

Your order will be delivered by a combination of two logistic carriers- PPL (Czech to destination country) and DHL (Delivery to your home/pickup point)

 

You will receive two tracking numbers: One for PPL and One for DHL

  • 1. PPL - The tracking link provided in this email is your first tracking link (PPL)
  • 2. DHL - In 1-2 days, your order will reach destination country, which you can track, using the Foreign Shipment number which is going to be available on PPL Tracking link. Refer to the image below.

 

 
Slovakia

Your order will be delivered by a combination of two logistic carriers- PPL (Czech to Slovakia) and Slovak Parcel Service (Delivery to your home)

 

You will receive two tracking numbers: One for PPL and One for Slovakia Parcel Service

  • 1. PPL - The tracking link provided in this email is your first tracking link (PPL)
  • 2. Slovak Parcel Service - In 1-2 days, your order will reach Slovak, which you can track, using the Foreign Shipment number which is going to be available on PPL Tracking link. Refer to the image below.

 

 

Click on the foreign shipment Number as shown above to track your order further.

 

Delivery Concerns

If you face any problems with a delivery, please contact at support@dookan.com or +420-773842228 (Whatsapp/Mobile).

It is important for you to ensure self-availability to receive the order at the time of delivery.

 

Reasons for delivery failures:

  • You provided the wrong phone number or address for delivery
  • There is a mistake in the address for delivery that was provided
  • The address for delivery is not reasonably accessible
  • The address for delivery cannot safely be accessed
  • There is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery
  • Unavailability of the person at the address for delivery to accept delivery (if signature is mandatory).

Note: Re-delivery will be chargeable in the above mentioned cases.

 

Customs, Duties and Taxes

Dookan.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Dookan.com takes care of any damages or lost items during shipping. If you received your order damaged, please contact us at support@dookan.com.

Follow these steps to report the same:

  • 1. Take pictures of the damaged items.
  • 2. Send us an email to support@dookan.com, with your order no and pictures of the damaged items.

 

International Shipping Policy

We currently do not ship outside of the EU.

 

Shipping Charges


Country

Shipment Method

Shipping Charges

Free Delivery for orders above

Estimated Time for Delivery

Germany

Delivery by DHL Package DE

€4.99

€39.00

2-4 Working Days

Austria

Delivery by Austrian Post

€4.99

€39.00

2-4 Working Days

Poland

Delivery by DHL Parcel PL

€4.99

€39.00

2-4 Working Days

Slovakia

Delivery by Express one

€4.99

€39.00

2-4 Working Days

Netherlands

Delivery by DHL Parcel NL

€7.49

€65.00

3-5 Working Days

Belgium

Delivery by Bpost

€7.49

€65.00

3-5 Working Days

Luxembourg

Delivery by Post Luxembourg

€7.49

€65.00

3-5 Working Days

Italy

Delivery by Poste Italiane

€7.99

€69.00

3-5 Working Days

Hungary

Delivery by Magyar Posta

€6.49

€59.00

2-4 Working Days

Romania

Delivery by Urgent Cargus

€7.49

€69.00

5-7 Working Days

Bulgaria

Delivery by Speedy

€7.49

€69.00

5-7 Working Days

Croatia

Delivery by Hrvatska Posta

€7.49

€69.00

5-7 Working Days

Slovenia

Delivery by Posta Slovenije

€7.49

€69.00

3-5 Working Days

Latvia

Delivery to Itella nearest parcel shop

€7.49

€69.00

5-7 Working Days

Lithuania

Delivery to Itella nearest parcel shop

€7.49

€69.00

5-7 Working Days

Estonia

Delivery to Itella nearest parcel shop

€7.49

€69.00

5-7 Working Days

Finland

Delivery to Posti nearest parcel shop

€7.49

€69.00

5-7 Working Days

Sweden

Delivery to DHL Freight SE nearest parcel shop

€8.99

€75.00

3-5 Working Days

Denmark

Delivery to Bring nearest parcel shop

€8.99

€75.00

3-5 Working Days

France

Delivery by Colis Prive

€8.99

€75.00

4-6 Working Days

Portugal

Delivery by DHL Parcel lberia

€8.99

€75.00

5-7 Working Days

Greece

Delivery by DHL Express GR

€8.99

€75.00

5-7 Working Days

Spain

Delivery by DHL Parcel Iberia

€8.99

€75.00

4-6 Working Days

 

 

Note:

Free Delivery and Weight Restrictions

  1.  We provide free delivery across the EU based on the location, cart value, and weight of the package.
  2. If your order is updated (due to any of the reasons mentioned below) and the order value drops below the free shipping threshold, the shipping charges will be applicable to the order. You may add more items to the order to avail free shipping and have a right to cancel the order. Your order may be updated due to the following reasons: Item is out of stock / Item is past best before date / Item is no longer required by the customer.
  3. All orders have a weight restriction of 28 kgs per parcel. If the order weight is over 28kgs, then the normal shipping cost will apply for every additional parcel. Per order, only one parcel will be free.

 

Example Free Delivery Policy For Germany

We offer free delivery based on your spending and order weight. Here's how it works:

  1. For every €39 spent, you receive one free shipping allowance of 28kg.

    • If you spend €78, you receive two free shipping allowances (2x28Kg = 56kg).

  2. Orders below €39:

    • Shipping charges apply, as the minimum spend for free delivery is €39.

  3. Orders above €39:

    • The system calculates the total weight of your order:
      • If the weight is less than or equal to 28kg (or the corresponding free allowance based on your spend), you qualify for free shipping.
      • If the weight exceeds your free shipping allowance, standard shipping charges will apply for the additional weight.